Posted: 23 April 2015
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User-friendly tool to help customers get connected
User-friendly tool to help customers get connected

A new interactive tool for potential National Grid customers has been put under the microscope at two Electricity Customer Seminars in London and Glasgow.

A screenshot of the tool, which allows customers to receive information on connection capacity, timeframes and other generation contracted in the area.

“It is not intended to be a decision-making device, instead it’s meant to complement the current application process"

John Paparistodemou, Power System Engineer, National Grid.

The new online guide provides user-friendly information for customers applying to connect to National Grid’s national electricity transmission system. With the new tool, a future customer can select areas on the system and receive information on connection capacity, timeframes and other generation contracted in the area.

Customers were able to use the prototype at the seminars, where interest was high from audiences that included a range of key stakeholders including project developers, consultants, as well as Renewable UK and Scottish transmission asset owners.

“It is not intended to be a decision-making device,” said John Paparistodemou, Power System Engineer in National Grid’s Network Development Strategy team, which worked with the customer services department and key customers to find a more user-friendly way of presenting the information.

“Instead it’s meant to complement the current application process and provide information so that customers can be better informed ahead of initial discussions with National Grid. It’s information that is already available on the National Grid website, but it’s contained in large industry documents such as the Electricity Ten Year Statement (ETYS).”

Given the positive feedback National Grid received at the seminars, the intention is to develop the tool further in stages to complement the ETYS.

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