Posted: 9 September 2016
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Making the right call in a power cut
Making the right call in a power cut

A new national phone number - 105 - has been launched to help electricity customers contact the right people during a power cut.

The new line was developed jointly by the electricity network operators and ENA.

Research showed that 72% of people didn’t know who to call during a power cut.

Energy Networks Association.

Previously, customers were supposed to contact their local network operator. However, research by trade body the Energy Networks Association (ENA) showed that 72% of people didn’t know who to call, with 43% saying they’d contact their energy supplier.

The new free-to-dial number clears up this confusion by putting customers straight through to the network operator responsible for maintaining their local power lines and networks.

As well as reporting power cuts, customers can use 105 to report damage to power lines or substations that may pose a danger to the public.

The new line was developed jointly by the electricity network operators and ENA.

More information about 105 and the role of electricity network operators can be found at www.powercut105.com.

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